Refund policy

Last updated: 7 November 2026

This policy applies to purchases made directly from Peldoux at https://peldoux.com, operated by LOK HEI DEVELOPMENT LIMITED. Our voluntary return arrangements are additional to your mandatory consumer rights.

1. Our 30-day return offer

If you are not satisfied with your purchase, you may request a return within 30 calendar days after receiving the item. Email support@peldoux.com with your order number and the item concerned.

Please keep items and included components together, package them securely, and retain original packaging where reasonably available. Tell us about the item's condition so we can provide appropriate instructions. Any product-specific exception or promotional return condition must be clearly disclosed before purchase and cannot remove statutory rights.

We do not apply a blanket exclusion to all pillows, blankets, or bedding merely because packaging has been opened. Rights relating to defective, unsafe, or misdescribed goods are not limited to our 30-day voluntary return period.

2. How to send a return

• Email support@peldoux.com with the order number, checkout email, and item you want to return. Describe any problem and include relevant photographs if reasonably possible. A reason is not required where a statutory withdrawal right allows cancellation without one.
• We will confirm the return instructions, receiving address, and prepaid service or reimbursement arrangement for your order.
• Follow those instructions and keep proof of postage or collection until the return is resolved.

Contacting us before sending a parcel helps route and identify the return. It does not override a legally valid withdrawal or other statutory remedy.

3. Return shipping and fees

Eligible returns under our 30-day policy are free of return-shipping charges to you. We arrange a prepaid return service or confirm reimbursement of reasonable return postage before you send the item. Please agree any alternative or expedited service with us before buying postage.

We do not charge a restocking fee for a return accepted under this policy. You do not bear required return costs for an item that is defective, damaged on arrival, or incorrect because of our error.

4. US returns receiving address

Nancy Bryar
8S165 Hudson Street
Darien, IL 60561
United States

This is the designated US returns receiving address published by Peldoux. It is separate from our Hong Kong registered office and is not a walk-in store or a statement of dispatch origin.

Email us first and use the receiving address confirmed for your order. Do not assume our registered office or a sender's address printed on a parcel can accept a return.

5. Damaged, defective, incorrect, or missing items

Contact us promptly when you discover a problem. Your order reference, a description, and photographs of the item and packaging, where reasonably available, help us investigate.

Depending on the issue and your applicable rights, we will arrange an appropriate refund, replacement, repair, or supply of a missing item. A request to report damage promptly does not create a deadline that removes a statutory claim.

6. Refund amounts and processing

An eligible refund covers the amount actually paid for the returned item, including applicable item taxes and taking account of discounts. Original outbound delivery charges are not refunded for a change-of-mind return unless required by law. We include delivery charges where a defect, non-delivery, statutory withdrawal, or other legal entitlement requires reimbursement.

We assess returns promptly after receipt, notify you of the outcome, and issue eligible refunds without undue delay and within applicable legal deadlines. Refunds are made to the original payment method unless a different lawful arrangement is agreed or required.

Your bank or payment provider controls the additional time until a credit appears. If an issued refund is overdue under the provider's stated timeframe, contact the provider and email us so we can help trace it.

7. Cancellations and exchanges

Request a cancellation or change as soon as possible, preferably within 24 hours after ordering. We will check whether fulfillment can still be stopped. A request within that time is not a guarantee, and a dispatched order may need to follow the return process.

For another size, color, or product, contact us about an eligible return and a separate purchase, subject to availability. Statutory cancellation rights and remedies for a shipping delay remain unaffected.

8. Your consumer rights

Nothing in this policy excludes or limits a right, warranty, guarantee, withdrawal period, or remedy that cannot lawfully be excluded. A statutory right takes priority where it provides a different period, return standard, or refund requirement. Policy changes do not reduce rights attached to an existing order.

Australian consumers retain non-excludable guarantees under the Australian Consumer Law. For a major failure, available rights include choosing a refund or replacement and compensation for reasonably foreseeable loss or damage. Other failures may give rights to repair or replacement and further remedies where required. Our voluntary return offer does not limit those rights.

9. Company and support

Store operator: LOK HEI DEVELOPMENT LIMITED, trading as Peldoux
Website: https://peldoux.com
Email: support@peldoux.com
Telephone: +1 860-884-0268
Registered office: Suite A, 21/F., Eton Building, 288 Des Voeux Road Central, Hong Kong.