Contact information
Contact Us
For product questions or help with an order, delivery, return, or refund, please contact Purirella:
- Email: support@purirella.com
- Telephone: +1 860-884-0268
If you are contacting us about an order, please include your order number and the email address used at checkout. For an incorrect or damaged item, a short description and relevant photographs can help us understand the issue. Please do not send passwords, complete payment-card details, or identity documents with a routine support request.
Company operating this store
LOK HEI DEVELOPMENT LIMITED
Registered office: Suite A, 21/F., Eton Building, 288 Des Voeux Road Central, Hong Kong.
Purirella is the online store brand operated by LOK HEI DEVELOPMENT LIMITED.
The address above is our company's registered office. To arrange a return, email us first and use only the receiving address confirmed in our return instructions. See our Return & Refund Policy.
Returns receiving address — United States
Nancy Bryar
8S165 Hudson Street
Darien, IL 60561
United States
This address receives product returns and is separate from our company registered office in Hong Kong. Email support@purirella.com before sending a return so that we can confirm the instructions for your order.
Helpful information
For a privacy request or complaint, email support@purirella.com with the subject “Privacy Request” or write to our registered office, addressed to the Privacy Contact, LOK HEI DEVELOPMENT LIMITED.