Shipping & Delivery
Last updated: 4 November 2026
This policy covers orders placed with Peldoux at peldoux.com. The store is operated by LOK HEI DEVELOPMENT LIMITED.
1. Where we deliver
Our delivery markets are the United States, Canada, and Australia. The available services for your particular address appear during checkout. Product restrictions and carrier coverage can affect availability. If we discover that an order cannot be delivered as arranged, we will contact you and resolve the unfulfilled portion of the order, including a refund where appropriate.
2. Preparing your order
In-stock orders normally take 1–3 business days to check, pack, and dispatch after payment. Business days exclude Saturdays, Sundays, and public holidays affecting fulfilment. An order received on a non-business day normally enters processing on the next business day.
This preparation period comes before the carrier transit period. Any different lead time for a particular item will be disclosed before you buy it. If we become aware of a delay affecting your order, we will let you know and explain the available options.
3. Transit estimates
After dispatch, standard shipping to the United States, Canada, or Australia is estimated at 10–20 business days. Add the order-processing period when planning for delivery.
These time ranges are estimates. Customs, public holidays, weather, carrier capacity, the destination, and incomplete address information can affect a shipment. An estimate is not a guarantee of arrival on a particular date. If a delivery commitment cannot be met, we will provide the assistance and options required for the order; these estimates do not remove your applicable rights.
4. Shipping price
Our standard shipping fee is normally US$5.99 for an order where that service is available. Before payment, checkout displays the charge that applies to your destination and the items selected. If checkout uses another currency, review the currency and converted amount shown there.
A different service or a disclosed promotion may have different pricing. Any additional charge must be shown before you pay. Free shipping applies only when the qualifying conditions of a particular offer are met; this policy does not promise automatic free shipping for every order.
5. Taxes and import costs
Unless checkout explicitly says a charge is included or collected, you are responsible for applicable destination import duties, import taxes, and carrier customs-clearance fees. Such charges may be payable to the carrier or local authority separately from the product price and shipping fee.
Taxes collected through checkout are shown in the order total as applicable. A charge already collected for a stated purpose should not be paid twice; contact us with the relevant order and carrier information if you believe a duplicate charge has been requested. We will explain any known separately payable import costs in the purchase information before you order.
6. Dispatch and split orders
Our company registered office and our designated US returns address serve different purposes; neither address should be treated as a statement of where an order is dispatched. For dispatch-origin information about a particular item, contact support@peldoux.com before placing your order.
Availability and fulfilment arrangements may mean that an order travels in more than one parcel. We will send the tracking details available for the separate parcels. If only part of your order arrives, check the other shipment information or contact us so that we can check the remaining items.
7. Tracking your shipment
After dispatch, we send the available carrier and tracking information to the email address used for your order. The carrier may not display a first scan immediately. If no tracking events appear, a status remains unchanged for seven consecutive days, or the expected transit range has passed, email support@peldoux.com with your order number. You may contact us sooner if you are concerned.
8. Address corrections and cancellations
Check the address, contact details, product options, and quantities before paying. To request a correction or cancellation, contact support@peldoux.com promptly, preferably within 24 hours after ordering. We will confirm whether we can stop or change fulfilment. A request is not automatically accepted, and changes may no longer be possible after dispatch.
If an address error you supplied results in a parcel being returned, we will explain the available options and any reasonable redelivery cost before arranging a new shipment. We do not apply such charges where the error is ours or where applicable law requires another outcome. Statutory cancellation and other rights remain available.
9. Missed delivery and parcels marked delivered
Follow any carrier collection or redelivery instructions and contact us if you need help. If tracking says delivered but you cannot find the parcel, check the delivery photograph or notice, household members, building reception, and any designated safe place. Then let us know so that we can review the shipment with the carrier.
A delivered scan does not by itself prevent you from raising a genuine delivery problem. We will consider the relevant records and your explanation rather than treating the scan as an automatic refusal of assistance.
10. Loss, damage, or incorrect contents
Contact support@peldoux.com with your order number and a description if a parcel is missing, arrives damaged, or contains an incorrect or missing item. Relevant photographs, where reasonably available, can help us investigate.
We will work through the appropriate remedy for the issue and your applicable rights, which may include replacing or refunding an affected item. See our Return & Refund Policy. Buying optional shipping insurance is not a condition of receiving a statutory remedy.
11. Company and support
Peldoux is operated by LOK HEI DEVELOPMENT LIMITED.
Registered office: Suite A, 21/F., Eton Building, 288 Des Voeux Road Central, Hong Kong.
Email: support@peldoux.com
Telephone: +1 860-884-0268
The registered office identifies the company operating this store. Before returning any product, use only the receiving address confirmed in our return instructions.