Frequently Asked Questions

Last updated: 4 November 2026

Who operates Peldoux?

Peldoux is operated by LOK HEI DEVELOPMENT LIMITED, a company registered in Hong Kong. Our registered office is Suite A, 21/F., Eton Building, 288 Des Voeux Road Central, Hong Kong.

What does Peldoux sell?

We offer practical homeware, focusing on kitchen essentials, bathroom essentials, and home organization. Refer to each product page for its materials, dimensions, included items, and use instructions.

Where do you deliver?

We currently focus on delivery to the United States, Canada, and Australia. Availability for your address is confirmed at checkout. See Shipping & Delivery.

How long will my order take?

Allow 1–3 business days for order preparation and dispatch after payment, followed by an estimated 10–20 business days in transit to the United States, Canada, or Australia. Weekends and applicable public holidays are excluded from business days. These are estimates rather than guaranteed dates. Check the Shipping & Delivery policy and any item-specific delivery information before ordering.

How much is shipping, and are duties included?

Standard shipping is normally US$5.99 where the service is offered; checkout shows the fee and currency for your particular order before payment. Any free-shipping offer has its own qualifying conditions. Import duties, import taxes, and customs-clearance fees are your responsibility unless checkout explicitly states that they are included or collected. See Shipping & Delivery.

Which payment methods and currencies are available?

Use the payment methods offered at checkout. The currency displayed with your order total is the currency in which the order will be charged. Your bank or payment provider may apply its own fees if it converts the payment into another currency.

Can I change my address or cancel an order?

Email support@peldoux.com as soon as possible, preferably within 24 hours of ordering, with your order number and requested change. We will confirm whether the order can still be changed or stopped. A dispatched order may need to follow the return process. Applicable statutory rights are unaffected.

How do I track an order?

Use the tracking information sent after dispatch. If no scans appear, a status remains unchanged for seven consecutive days, or an order is overdue, contact support@peldoux.com with your order number. If a parcel is marked delivered but cannot be found, check the delivery notice and usual receiving places, then contact us for help.

Can I return an item?

You may request a return within 30 days after receiving the item if you are not satisfied. Returns accepted under that policy are free of return-shipping charges to you. Please email us first for the appropriate instructions and address. Original delivery charges are not refunded for a change-of-mind return unless required by law. See the Return & Refund Policy for the complete arrangements.

What if an item is damaged, faulty, incorrect, or missing?

Email support@peldoux.com with your order number and a description of the issue. Relevant photographs can help us investigate. We will arrange an appropriate resolution in line with the issue and your applicable rights. The 30-day voluntary return period does not remove statutory rights concerning faulty or misdescribed goods.

Can I send a return to your company address?

Please email support@peldoux.com before sending a return so that we can confirm the instructions for your order. Our designated US returns receiving address is:

Nancy Bryar
8S165 Hudson Street
Darien, IL 60561
United States

This receiving address is separate from our company registered office in Hong Kong.

How can I contact you or make a privacy request?

Email support@peldoux.com or telephone +1 860-884-0268. For privacy requests, use the subject “Privacy Request”. More information is available in our Privacy Policy.