Privacy Policy

Last updated: 4 November 2026

1. Who We Are and Who Controls Your Information

Peldoux and peldoux.com are operated by LOK HEI DEVELOPMENT LIMITED, a company registered in Hong Kong.

LOK HEI DEVELOPMENT LIMITED is the data controller responsible for personal information processed in connection with the operation of Peldoux and peldoux.com. This means that we determine the purposes and means of processing the personal information for which we are responsible.

In this Privacy Policy, “Peldoux,” “we,” “us,” and “our” refer to LOK HEI DEVELOPMENT LIMITED.

Registered office:
Suite A, 21/F., Eton Building, 288 Des Voeux Road Central, Hong Kong.

Privacy contact:
Email: support@peldoux.com
Telephone: +1 860-884-0268

For privacy questions, requests concerning your personal information, or complaints, email us with the subject “Privacy Request”, or write to our registered office addressed to:

Privacy Contact
LOK HEI DEVELOPMENT LIMITED

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, place an order, create an account, or contact us.

2. Information We Collect

Depending on how you interact with our store, we may collect the following categories of personal information:

• Contact and order information: Your name, email address, telephone number, billing and shipping addresses, order contents, delivery details, and correspondence relating to purchases or support.
• Account information: Information used to create and maintain your customer account and order history, if you choose to create an account.
• Payment and transaction information: Payment status, transaction references, payment method, and information needed to process payments, refunds, and fraud checks. Full payment credentials are handled by the payment providers used at checkout. Please do not email complete payment-card details to us.
• Device and website-use information: IP address, browser and device information, pages and products viewed, referral information, and interactions with the store. This information may be collected through platform logs and, where enabled and permitted, cookies, pixels, and similar technologies.
• Preferences: Marketing subscriptions and privacy or cookie choices.
• Customer-service information: Information you provide when asking a question, reporting an issue, requesting a return or refund, or making a privacy request.

We collect information directly from you, automatically through your use of the website, and from service providers involved in payments, fraud prevention, fulfilment, and delivery where relevant to your transaction.

Information required to process an order is identified during checkout. If you do not provide necessary information, we may be unable to accept payment, deliver the order, or provide the requested service. Optional marketing choices are separate from information needed to fulfil a purchase.

3. How We Use Your Information

We use relevant personal information to:

• Process, confirm, and fulfil orders.
• Process payments, returns, replacements, and refunds.
• Arrange shipping and provide delivery updates.
• Create and maintain customer accounts.
• Respond to questions, complaints, and support requests.
• Prevent fraud and protect the security of our store.
• Maintain transaction records and meet legal obligations.
• Understand and improve the shopping experience.
• Record and apply privacy and communication preferences.
• Establish, exercise, or defend legal rights where necessary.

Where you have made the appropriate choice or applicable law otherwise permits it, we may also use information for marketing communications, advertising measurement, and relevant advertising.

Receiving marketing communications is not a condition of purchasing from us.

4. Service Providers and Other Disclosures

We disclose information reasonably needed for the relevant purpose to the following categories of recipients:

• Shopify: Shopify hosts and supports our ecommerce platform. Information about Shopify’s own processing is available in Shopify’s Privacy Policy.
• Payment providers: Providers offered at checkout, including PayPal where selected, process payments, refunds, and related fraud checks.
• Fulfilment and delivery providers: Warehouses, fulfilment providers, postal services, and carriers help prepare, deliver, and return orders.
• Operational service providers: Providers supporting customer communications, IT services, security, and other store operations, to the extent relevant to the services used.
• Advertising and analytics partners: Where relevant integrations are enabled, these providers support campaign measurement, analytics, and advertising, subject to applicable privacy choices and legal requirements.
• Other lawful recipients: Authorities, professional advisers, or other recipients where disclosure is legally required or reasonably necessary to protect lawful rights.
• Business-transfer recipients: Relevant parties involved in a lawful merger, acquisition, reorganization, or transfer of business assets, subject to appropriate safeguards.

Service providers may process information on our behalf. Some providers may also process information under their own legal responsibilities and privacy notices.

Our responsibilities for personal information processed in operating Peldoux remain as described in this policy.

5. Advertising and Analytics

We use AppLovin to advertise Peldoux. Advertising through a platform does not, by itself, mean that every visitor’s order information is disclosed to that platform.

Where advertising measurement or analytics integrations are enabled for this store, the information handled may include referral details, device identifiers, browsing activity, and purchase or conversion events. These activities support campaign measurement and relevant advertising, subject to applicable legal requirements and privacy choices.

Some advertising-related disclosures may fall within legal definitions of “sale,” “sharing,” or “targeted advertising,” even where no money is exchanged for the information.

Where applicable, you may request an opt-out from these activities by emailing support@peldoux.com with the subject “Privacy Request.”

You may also contact us to ask about the advertising or analytics providers and disclosures relevant to your interaction with our store. Available rights depend on your location and the processing involved.

6. Cookies and Your Choices

Our website may use cookies, pixels, and similar technologies.

Essential technologies support functions such as checkout, security, and remembering necessary store choices.

Non-essential technologies may support analytics, optional preferences, advertising measurement, and relevant advertising.

Where a cookie banner or preference panel is presented, use the available controls to accept cookies, decline non-essential categories, or adjust your preferences.

Where applicable law requires prior consent, non-essential technologies must not be used without that consent.

To request help with your choices, withdraw consent, or make an advertising-related opt-out request, email support@peldoux.com with the subject “Privacy Request.” We will explain the options relevant to your request and apply applicable legal requirements.

You may also use your browser’s cookie controls. Blocking essential technologies may affect checkout or other website functions. Cookie choices may need to be set separately for different browsers or devices.

A browser-based opt-out preference signal, such as Global Privacy Control, may communicate an advertising-related privacy choice. Applicable requirements for such signals form part of our privacy obligations. Contact us if you would like information about how a choice applies to your interaction with our store.

You can unsubscribe from promotional emails using the unsubscribe link in the message or by contacting support@peldoux.com. Order confirmations, delivery updates, and other necessary service messages may still be sent when needed to fulfil a purchase or respond to you.

7. International Processing

LOK HEI DEVELOPMENT LIMITED is based in Hong Kong.

Shopify and other service providers may process personal information in other countries where they or their service providers operate. These countries may have data-protection laws that differ from those in your place of residence.

Information processed abroad may be accessible to public authorities under the laws of the relevant country.

We take the safeguards required by applicable law for the international transfers and service relationships involved.

8. How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Fulfilling orders and providing after-sales support.
• Maintaining customer accounts.
• Handling returns, refunds, complaints, and disputes.
• Meeting applicable accounting, tax, and recordkeeping requirements.
• Preventing fraud and protecting the store.
• Recording privacy choices and responding to privacy requests.
• Establishing, exercising, or defending legal claims.

The retention period depends on the type of information, the purpose for which it is used, the status of our relationship with you, and applicable legal requirements.

When information is no longer needed, we delete or de-identify it, subject to lawful retention obligations.

A deletion request does not require us to erase information that we are legally required or otherwise lawfully entitled to retain.

9. Your Rights and Privacy Requests

Depending on applicable law and your location, you may have rights to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information.
• Request a copy of information in a portable form.
• Withdraw consent where processing relies on consent.
• Object to or request restrictions on certain processing.
• Opt out of certain sale, sharing, or targeted-advertising activities.
• Make a complaint about our handling of your information.

To submit a request, email support@peldoux.com with the subject “Privacy Request”, or write to our registered office addressed to the Privacy Contact, LOK HEI DEVELOPMENT LIMITED.

Please describe your request and provide enough information for us to identify the relevant interaction or account. Do not send passwords, complete payment-card details, or identity documents unless we explain why particular information is necessary and how it should be provided securely.

We may need to verify your identity in a proportionate way before fulfilling a request. Where applicable law permits an authorized agent to act for you, we may request evidence of authorization.

We will respond within the timeframe required by applicable law. If a request is denied or limited because an exception applies, we will explain the applicable reason and any review or appeal options required by law.

We will not unlawfully discriminate against you for exercising privacy rights.

If you have a concern, you may contact our Privacy Contact so that we can investigate. You may also raise a complaint with the privacy regulator having jurisdiction over your concern, including the Hong Kong Privacy Commissioner for Personal Data and, where applicable, a privacy regulator in your country, province, or state.

10. Security and Children

We use reasonable organizational and technical measures appropriate to the information handled to help protect personal information against unauthorized access, use, disclosure, alteration, or loss.

No method of online transmission or storage can be guaranteed completely secure.

Our store is intended for adult customers and is not directed to children. We do not knowingly collect children’s personal information for advertising.

Contact support@peldoux.com if you believe a child has provided personal information to us so that we can review the situation and take appropriate action.

11. Independent Websites and Services

Our website may provide links to independent websites or services, including payment-provider and carrier-tracking pages.

These providers may have their own privacy notices governing information they collect and process. Review the relevant notice before providing personal information to an independent service.

Our responsibilities for information processed through Peldoux remain as described in this Privacy Policy.

12. Updates and Contact Details

We may update this Privacy Policy to reflect changes to our store, service providers, data-processing practices, or legal requirements.

The “Last updated” date above identifies the latest version. Where a change requires additional notice or consent, we will provide it as required by applicable law.

For questions about this policy or to exercise applicable privacy rights, contact:

Data Controller: LOK HEI DEVELOPMENT LIMITED
Store brand: Peldoux
Website: https://peldoux.com
Email: support@peldoux.com
Telephone: +1 860-884-0268
Registered office: Suite A, 21/F., Eton Building, 288 Des Voeux Road Central, Hong Kong.

Please address written privacy correspondence to Privacy Contact, LOK HEI DEVELOPMENT LIMITED.