Return & Refund Policy
Last updated: 4 November 2026
Peldoux is operated by LOK HEI DEVELOPMENT LIMITED. This policy applies to purchases made directly at peldoux.com.
Your statutory rights
This policy provides our store's return arrangements in addition to your rights under applicable consumer law. Nothing in this policy excludes, restricts, or replaces a right or remedy that cannot lawfully be excluded. The 30-day voluntary return period below does not set a deadline for all claims relating to defective, unsafe, or misdescribed products.
30-day returns
If you are not satisfied with your purchase, you may request a return within 30 days after receiving the item. Contact support@peldoux.com with your order number and the item you wish to return so that we can provide instructions.
Eligible returns under this 30-day policy are free of return-shipping charges to you. Contact support@peldoux.com before posting the parcel. Our support team will arrange a prepaid return service or confirm reimbursement of reasonable return postage before you send the item. Follow the arrangements confirmed for your order and retain your postage receipt. You will not be charged a return-shipping fee for an eligible return under this policy.
For a change-of-mind return, the amount paid for the returned item will be refunded. Original delivery charges are not refunded for a change-of-mind return, unless required by applicable law. We will not apply a restocking fee to a return accepted under this policy.
Any product-specific exclusions or special promotional return conditions must be clearly disclosed before purchase and cannot remove statutory rights. A sale price by itself does not remove your rights concerning faulty or misdescribed goods.
How to arrange a return
- Email support@peldoux.com with your order number, the order email address, the item concerned, and a description of the issue or return reason. For a delivery or damage issue, include relevant item, packaging, and label photographs where reasonably available.
- We will provide return instructions and identify the correct receiving address for your order.
- Follow the supplied instructions and keep proof of postage or collection until the return is resolved.
US returns receiving address
Nancy Bryar
8S165 Hudson Street
Darien, IL 60561
United States
This is our designated returns receiving address in the United States. It is separate from the registered office of LOK HEI DEVELOPMENT LIMITED in Hong Kong. Before sending a return, email support@peldoux.com so that we can confirm the instructions for your order.
Please use only the receiving address confirmed in our return instructions, rather than assuming that the registered office or an address printed on a parcel can accept your return. Contacting us first helps us route the return correctly and does not remove any statutory right.
Damaged, defective, incorrect, or missing items
Please contact support@peldoux.com promptly with your order number and a description of the problem. Photographs of the item and packaging, where reasonably available, can help us investigate.
Depending on the issue and your applicable rights, the resolution may include a refund, replacement, repair, or supply of a missing item. Where the problem is our responsibility, or consumer law requires it, we will arrange return shipping or cover the reasonable return cost. Please contact us before incurring avoidable return expenses.
We do not use a 14-day reporting request or a promotional exclusion to reject a valid statutory claim.
Refund processing
We will notify you of the return assessment and the refund decision. Approved refunds are made to the original payment method, unless another method is agreed or required by law.
We review returns promptly after receipt and issue eligible refunds without undue delay, within any applicable legal deadline. We will email you when the refund has been issued. Your bank or payment provider may take additional time to post the credit; that posting time is separate from our assessment and issuance of the refund. Contact support@peldoux.com with your order number if you need a progress update.
If an issued refund has not appeared within the timeframe advised by your payment provider, contact that provider and email support@peldoux.com with your order number so we can help trace the transaction. Applicable legal refund deadlines take precedence over our standard return-review process.
Order cancellations
Email support@peldoux.com as soon as possible if you wish to cancel, preferably within 24 hours after ordering. We will check whether fulfilment can be stopped. If an order has already been dispatched, it may need to be handled as a return. This does not limit applicable statutory cancellation rights.
Australian customers
Australian consumer law provides guarantees in addition to this store policy. For a major failure, remedies include a refund or replacement and compensation for reasonably foreseeable loss or damage. For other failures to meet acceptable quality, repair or replacement rights may apply. These rights cannot be excluded by our voluntary return window.
Contact and company details
Peldoux is operated by LOK HEI DEVELOPMENT LIMITED.
Registered office: Suite A, 21/F., Eton Building, 288 Des Voeux Road Central, Hong Kong.
Email: support@peldoux.com
Telephone: +1 860-884-0268
For purchases from a separate retailer, contact that seller about its return process. This does not affect any rights you may otherwise have under applicable law.